1. Dont Panic
2. Observe the Condition
3. Use your senses
4. retry
5. Document
6. Assume one Problem
7. Use correct service data
8. Use the proper test equipment
9. Diagnose to the section
10. Consult your index or symtoms
11. Localize to a stage
12. Isolate to the section
13. Test and verify proper operation
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